ReelsCut Support
Last updated November 1, 2026
Contact us
Write to support@reelscut.ai. Use this address for questions about your account, a reel, the ChatGPT and Claude connector, and privacy or data-deletion requests. We reply by email.
What to include
A complete message gets a faster answer. Please include:
- the email address of your ReelsCut account;
- the order number, which the app and the assistant both show;
- where it happened: the ReelsCut web app, ChatGPT or Claude;
- what you asked for and what you got: the exact text of your request and of the reply, or a screenshot;
- the date and time, with your time zone;
- a link to the source video, if the problem is with a video.
Please do not send
Never send passwords, one-time codes or payment card details. We will never ask for them.
How do I connect ReelsCut to ChatGPT or Claude?
Add ReelsCut in the connector settings of ChatGPT or Claude. If it is not listed in the directory yet, add it as a custom connector with the server address https://mcp.reelscut.ai/mcp, then sign in to your ReelsCut account with your email address and approve the connection. The steps for each assistant are on the connector page.
Connect ReelsCut to ChatGPT and Claude
How do I disconnect it?
Remove or disconnect ReelsCut in the connector settings of ChatGPT or Claude. The assistant stops sending requests right away. To have the connection revoked on our side as well, email support@reelscut.ai.
Why is my video not accepted?
ReelsCut edits one kind of footage: a vertical (9:16) video of a person talking to the camera, in English or Russian. Horizontal video, screen recordings and videos without speech are not accepted.
The other common cause is the link. It must open the video file directly. A link to a web page with a player, a private or login-protected link, or a link that redirects is refused. Use a direct download link, or upload the video in the web app and tell the assistant the order number.
Where is my finished reel?
Ask the assistant for the status of your reel. When it is ready, the reply contains a link to the finished video. The same order is in the ReelsCut web app after you sign in with the same email address. A version of a finished reel stays available for at least 30 days, so download the file if you want to keep it.
How do I delete my data?
Email support@reelscut.ai and say what to remove: the orders and recordings from the connector, or your whole account data. The details are in the privacy notice. Deleting data at ReelsCut does not delete your conversation in ChatGPT or Claude; manage that in their settings.
Privacy: disconnecting and deleting connector data
Can I ask the assistant to create a new video?
No. ReelsCut works only with a recording you provide. It cuts it, keeps the best takes, adds captions and a title, and returns a finished vertical video. It does not create new footage, voices or images.